In the musician community, Sweetwater is the target of many jokes and memes about this exact thing. They simply wanted to know if the order went well, but I thought this was annoying and a bit intrusive.
I ordered some gear for my boyfriend once, and customer service hounded me for a couple of weeks. However, their customer support isn’t perfect. Their customer service is available in English and Spanish.
You can also directly contact a sales engineer. They offer email and call support as well as a knowledge base. Sweetwater has been rated highly for its customer service, but specifically for order problems and any questions. This includes a guitar workshop, tech support, and repairs. In addition to their shop and Used Marketplace, Sweetwater offers a variety of services. This seems like the most logical assumption and is very smart on Sweetwater’s part. If website visitors can’t find what they’re looking for on the Used Marketplace, they will go on the Sweetwater website. So, what’s the catch?įrom what I’ve been reading, many buyers think the Used Marketplace serves as a marketing strategy. The one thing that weirded out the audience is the fact that Sweetwater doesn’t take a cut of any sale on their Used Marketplace. Since this gear is used, most are available at budget prices. You can find a variety of gear in this category, such as guitars, live sound equipment, and band/orchestra instruments. You can sell, buy, and trade used music and audio gear. This is similar to Craigslist, where sellers can list their gear for sale. This includes studio and recording gear, specifically software.Ī few years ago, Sweetwater introduced a Used Gear Marketplace. What I really like about Sweetwater is how they sell products that you won’t find at many local and big-box stores.
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